At ALL GREY’D OUT®, we believe that true luxury is defined by timeless quality, meticulous craftsmanship, and an unwavering commitment to excellence. Each piece in our collection is thoughtfully designed to embody these principles, ensuring that our customers receive only the finest in style and sophistication.

Because of this dedication to quality, we do not accept returns or issue refunds, except in the rare case that an item arrives in a damaged or defective condition. We stand behind every design we create, and while we are confident in the integrity of our craftsmanship, we recognize that unforeseen circumstances can arise.

Damaged or Defective Items

If your order arrives in anything less than perfect condition, we ask that you notify us promptly, within 2 days of receiving item(s), so we can assist you. To request a review, please email us at you@allgrey.shop with the following details:

• Clear photos of the item(s) showing the issue

• Your order number

• A brief description of the defect or damage

Our team will carefully assess each claim, and if approved, we will provide the appropriate resolution.

Conditions for Eligibility

To qualify for a return or exchange under our damaged and defective policy, the item(s) must be:
- Unworn and unused
- In its original packaging, with all tags attached
- Free from stains, fragrance (perfume/cologne), or any signs of wear

If an item does not meet these conditions, it will not qualify for return.

At ALL GREY’D OUT®, we are committed to delivering a refined, elevated shopping experience—one where every purchase is a testament to quality, exclusivity, and the essence of understated luxury. We appreciate your understanding and thank you for being a part of the ALL GREY’D OUT® family.