When will my order ship?

At ALL GREY’D OUT®, every order is handled with the utmost care and attention to detail. Once your payment has been verified, please allow 10-14 business days for your order to be processed and shipped. This timeframe does not include weekends or holidays.

During peak sales periods, additional processing time may be required. Rest assured, our team is dedicated to ensuring your order reaches you as swiftly as possible without compromising quality.

Where do you currently ship?

At this time, we offer shipping throughout the continental United States, and Canada. As we continue to grow, we look forward to expanding our reach—follow us on social media for updates on new shipping destinations.

Why do you only offer Pre-Sales?

As an emerging luxury brand, we are taking a thoughtful and strategic approach to our inventory. At this stage, Pre-Sales allow us to better understand the needs and preferences of our customers. This does not necessarily mean an item is out of stock—it simply ensures that we are meeting demand in the most efficient way possible.

Will you always operate on a Pre-Sale model?

No. As we gain deeper insights into our customers’ preferences, we will transition to a traditional inventory system, providing real-time stock updates. Our goal is to refine our approach while maintaining the exclusivity and quality that define ALL GREY’D OUT®.

Need to return or exchange an item?

At this time, ALL GREY’D OUT® does not accept exchanges. We encourage you to carefully review our size guide and select the best fit before completing your purchase. Each piece is crafted with precision, and we want you to be fully confident in your selection. For more information view our Return & Refund Policy.

Can I cancel or edit my order?

Once an order has been placed, we are unable to modify or cancel it. We kindly ask that you review all details carefully before finalizing your purchase to ensure your selections align with your expectations.

Can I change my shipping address after placing an order?

For security and processing reasons, we do not offer address changes once an order has been submitted. Please verify that all shipping details are correct prior to checkout to ensure a seamless delivery experience.

How can I contact ALL GREY’D OUT®?

We are working to expand our customer support options, but at this time, inquiries can be directed to you@allgrey.shop. Our team is dedicated to providing assistance and ensuring an exceptional shopping experience.